Frequently Asked Questions

CUSTOM AND COMMISSION ORDERS

Contact us if you need any custom size, colors or quantity.

 Note- you can request for custom colors but some colors may change the composition of the painting.

WHAT IS COMMISSION ART?

COMMISSION ART or MADE TO ORDER, is nothing but recreating sold or available artwork with custom size.

Definitely your painting will not be 100% identical to the one pictured, since this is handmade not digital/machine made but you will receive the same quality and beauty of the painting that you see in the pictures. 

 

COMMISSION/CUSTOM ORDER PROCESS?

COMMISSION ART or MADE TO ORDER, is nothing but recreating sold or available artwork with custom size. Custom process

ARTWORK SIZING:

Click the drop-down menu above, to select different dimensions / sizes. There are many sizes available (size upto 11 feet) but if you still can not find a perfect size in the listing, please send us a custom order request.

 

MATERIALS USED:

All materials used are fine quality high grade. We use professional grade acrylic, oil paints, mediums and canvas. Finished with a clear varnish to protect your painting from UV light, moisture and dust.

 

QUALITY:

100% Hand Painted and created in Artist studio located in Texas USA, All artwork are authentic and personally signed by artist Preethi in front or back of the canvas. Comes with original signed certificate of authenticity. 

 

WHAT IS STRETCHED / UNSTRETCHED CANVAS?

Stretched canvas means that the painting comes with 1.5 inch thick wood stretcher bars that have been attached against the back of the painting.Wires installed to hang. This simply means that you are able to hang my painting on a wall once received .

Unstretched canvas is a painting that does not contain any stretcher bars on its back to support it. Artwork will be rolled and shipped in mailing tube. Once you receive your Unstretched painting you can take it to your local framing shop for to stretch or frame. Paintings will have an additional 3 to 4 Inches on all sides for stretching.

 

BULK ORDERS:

We take bulk orders. You can order same paintings in bulk or different paintings in bulk. The creation time will be more than 6 weeks depending on the number of artwork and material avaibility. Please contact us for bulk/multiple orders. 

 

ARTIST SIGNATURE:

All  paintings including custom art will be hand signed by Preethi on the front/back, date and title on the back. Comes with original signed certificate of authenticity. 

 

CERTIFICATE OF AUTHENTICITY:

All my handmade original artwork comes with CERTIFICATE OF AUTHENTICITY signed by Artist Preethi Mathialagan.

 

FRAMING: 

  • USA/Canada Customers can order outer FRAMES for your purchased artwork from my shop.
  • FRAMES: Wood floating frame available in black, white, gold, silver. Our wood floating frames are 2" deep and perfect for hanging your art with a trendy look. A wood floater frame will add an additional 1" in size around your whole artwork.
  • QUALITY: Professional quality material used.
  • SHIPPING TIME: Frames will be installed and shipped along with your purchased artwork. All framed artwork will be shipped in wooden crate box. Wires installed to hang.

SAMPLE IMAGE:

All sample images are based on the artwork displayed in the listings on my website. We do not create any sample work for any kind of custom colors/designs. 

 

ROOM VIEWS/IMAGE COLORS:

All room views are illustrative purpose only, the artwork images may not be exact to scale.

Room Views gives you an idea how the artwork looks in different wall colors , rooms and interiors with different lightings and decors.

The artwork image colors may vary slightly due to different computer monitors. (LED, LCD, browsers, display settings all matters) 

 

SHIPPING DURATION/ PROCESSING TIME?

Instock Art:

All available/Instock/ Ready to Ship paintings will be packed and shipped within 4 business days following the payment.

Framed Instock Art:

All available/Instock/ Ready to Ship paintings with outer frames will be shipped in 7 business days from the date of purchase. Framing needs extra time. All framed art will be shipped in wooden crate box.

Custom/Commission Art:

All Custom/Commission/Personalized orders will be packed and shipped within  3-4 weeks from the date of purchase.

 

CUSTOM ORDER PROCESSING TIME:

The current waiting time is 3-4 weeks from the date of purchase to complete. That means we are working on other orders one by one so we need 2-4 weeks to complete your artwork. So we cannot provide any email updates of work in progress every week. We will update you as soon as we complete the artwork before shipping.

Please understand that we cannot rush with handmade artwork. 

Painting colors:

The paintings are created with several shades of colors. Some solid colors blend into other colors and make a beautiful new shade. All my paintings has various layers and may have textures. So sometimes its hard to notice these details and depth of the artwork in photo images. You can see this beauty only in person. 

 

ART/COLOR SUGGESTIONS:

We appreciate your questions on artwork and color suggestions. We can help you choose the right paintings, colors and sizes for your space however if you need more help it would be appropriate if you consult a interior designer to choose best artwork, size and colors from our collections for your interior walls. 

 

DOMESTIC SHIPPING

Shipping to anyone in the continental United States - will arrive within 3-10 business days. We normally ship your purchase by www.fedex.com or www.ups.com shipping service.

Your paintings will be shipped following the payment.

You will be sent a tracking number through UPS, FedEx once the painting has been shipped. All orders must be signed upon delivery. 

Oversized artwork will be packed in wooden box and shipped in special truck. Will be delivered on appoinment (customers needs to provide contact number for orders larger than 48 inches)

International Shipping:

If you cannot see your country for shipping, please message me with location details for shipping cost.

 ...for more information see shipping policies

 

 DELIVERY ADDRESS CHANGE:

We don't encourage change of address after receiving your order. Please check your address and reachable phone number/email while making the purchase.

 

Cancellation of custom/commission orders:

Yes, the commission may be cancelled prior to, during or before the painting is finished either by artist or the client  In case of cancellation after the artwork was completed and sent for approval to the customer, we are holding charge of 10%.

Art is very personal for the artist, so in the rare event that a commissioned artwork is not claimed by the client, the painting will be released to the open market and galleries.

Payment:

All payments are made during the checkout from the same website. We do not process your artwork untill we receive your orders following the payment. 

The payment methods are available during the checkout process.

We accept cash/cheque payments only for instore(studio) purchases not valid for online orders.

 We do accept services and products ( studio/gallery development) in exchange of our artwork. If interested email us. 


PICKUP/ HAND DELIVERY:

Customers located in and around Fulshear/Katy/Houston Texas USA can contact me for free pickup or hand delivery. All online orders must be purchased and paid online. 

Local delivery- Artwork will be delivered to your address mentioned in the order at scheduled date and time. All orders will be packed and delivered at your front entrance only (curb-side).
We will not do white glove delivery ( customers are responsible for moving, unpacking and installation of your artwork inside your building). 

 

EMAIL SUPPORT:

Our team member will contact you regarding any questions related to artwork with in 24hrs. Email communication is preferred to keep track of mesages/requests/orders.

 

IF YOU DONT FIND YOUR INFORMATION HERE, PLEASE DO NOT
HESITATE TO CONTACT US AT -   INFO@PREETHIARTS.COM