FAQ

CUSTOM AND PERSONALIZED ORDERS

Contact us if you need any custom colors or size or quantity.

Please note: I will not recreate others artwork, I can only customize my artwork with varies sizes and few custom colors.

 

WHAT IS COMMISSION ART?

COMMISSION ART or MADE TO ORDER, is nothing but recreating sold or available artwork with custom size.

Definitely your painting will not be 100% identical to the one pictured, since this is handmade not digital/machine made but you will receive the same quality and beauty of the painting that you see in the pictures. 

COMMISSION/CUSTOM ORDER PROCESS?

COMMISSION ART or MADE TO ORDER, is nothing but recreating sold or available artwork with custom size. Custom process

ARTWORK SIZING:

Click the drop-down menu above, to select different dimensions / sizes. There are many sizes available (size upto 120 inches) but if you still can not find a perfect size in the listing, please send us a custom order request.

MATERIALS USED:

All materials used are fine quality high grade. We use professional grade acrylic paints, mediums and canvas. Finished with a clear matte varnish to protect your painting from UV light, moisture and dust.

QUALITY:

100% Hand Painted and Created in my studio located in Texas USA, All artwork are authentic and personally signed in front or back of the canvas.

WHAT IS STRETCHED / UNSTRETCHED CANVAS?

Stretched canvas means that the painting comes with 1.5 inch thick wood stretcher bars that have been attached against the back of the painting. This simply means that you are able to hang my painting on a wall once received .

Unstretched canvas is a painting that does not contain any stretcher bars on its back to support it. Artwork will be rolled and shipped in mailing tube. Once you receive your Unstretched painting you can take it to your local framing shop for to stretch or frame. I prepare all of my paintings with an additional 3 to 4 Inches on all sides for stretching.

NOTE: UNSTRETCHED OPTION is only for international customers or oversized artwork which required freight/international shipping. If you are USA customer please order stretched canvas. 

 

BULK ORDERS:

We take bulk orders. You can order same paintings in bulk or different paintings in bulk. The creation time will be more than 8 weeks depending on the number of artwork and material avaibility. Please contact us for bulk/multiple orders. 

 

ARTIST SIGNATURE:

All my paintings including custom art will be signed on the front/back, date and title on the back.

 

CERTIFICATE OF AUTHENTICITY:

All my handmade original artwork comes with CERTIFICATE OF AUTHENTICITY signed by Artist Preethi Mathialagan.

 

FRAMING:

USA/Canada Customers can order outer FRAMES for your purchased artwork from my shop.
SHIPPING TIME: For framing it will take 8 weeks from the time of order.
Please contact me for the pricing details.

You can also frame the artwork with the nearby framing shops so will have lot of options and framing colors to choose as per your personal choice.e.

ROOM VIEWS/IMAGE COLORS:

All room views are illustrative purpose only, the artwork images may not be exact to scale.

Room Views gives you an idea how the artwork looks in different wall colors , rooms and interiors with different lightings and decors.

The artwork image colors may vary slightly due to different computer monitors. (LED, LCD, browsers, display settings all matters) 

SHIPPING DURATION?

All available/Instock/ Ready to Ship paintings will be packed and shipped within 3-7 business days  following the payment.

All Custom/Commission/Personalized orders will be packed and shipped within  8 weeks.

DOMESTIC SHIPPING

Shipping to anyone in the continental United States - will arrive within 5-10 business days. We normally ship your purchase by www.fedex.com or www.ups.com shipping service.

Your paintings will be shipped following the payment.

You will be sent a tracking number through UPS, FedEx once the painting has been shipped. All orders must be signed upon delivery. 

International Shipping:

For custom/commission orders, artworks will be sent unstretched (artwork canvas will be rolled in a mailing tube, no frames or stretcher bars included).

-For Instock ready to ship artwork- Contact me for shipping price as there are size restrictions for various countries.

-If you cannot see your country for shipping, please message me with location details for shipping cost.

 ...for more information see shipping policies

 

Cancellation of custom/commission orders:

In case of cancellation after 1 day the order was placed, we are holding charge of 15%.
In case of cancellation after 7 days and later the order was placed, we are holding charge of 50%.

In case of cancellation after the artwork was completed and sent for approval to the customer, we are holding charge of 75%.

Payment:

All payments are made during the checkout from the same website. We do not process your artwork untill we receive your orders following the payment. 

The payment methods are available during the checkout process.

We strictly do not accept cash/cheque payments.

 

PICKUP/ HAND DELIVERY:

Our art studio is located in Katy Texas USA. We do not have any physical store.

Customers located in and around Katy/Houston Texas USA can contact me for free pickup or hand delivery. (Note we cannot deliver items larger than 96x72 inches any side for free). All orders must be purchased and paid online. 

EMAIL SUPPORT:

Our team member will contact you regarding any questions related to artwork with in 2 days.Only email communication preferred to keep track of mesages/requests/orders. Currently we do not provide any gallery visits/studio visits/store pickup.

 

IF YOU DONT FIND YOUR INFORMATION HERE, PLEASE DO NOT
HESITATE TO CONTACT US AT -   INFO@PREETHIARTS.COM