CUSTOM AND COMMISSION ORDERS

Contact us if you need any custom size or quantity.

Please note: I will not recreate others artist work/photo images, I can only customize my artwork with varies sizes. 

COMMISSION ART or MADE TO ORDER, is nothing but recreating sold or available artwork with custom size.

Definitely your painting will not be 100% identical to the one pictured, since this is handmade not digital/machine made but you will receive the same quality and beauty of the painting that you see in the pictures. 

Your custom orders may take upto 5-6 weeks from the date of purchase to complete. That means we are working on other orders one by one so we need 5-6 weeks to complete your artwork. So we cannot provide any email updates of work in progress every week. We will update you as soon as we complete the artwork before shipping.

Please understand that we cannot rush with handmade artwork. 

Click the drop-down menu above, to select different dimensions / sizes. There are many sizes available (size upto 144 inches) but if you still can not find a perfect size in the listing, please send us a custom order request.

All materials used are fine quality high grade. We use professional grade acrylic paints, mediums and canvas. Finished with a clear varnish to protect your painting from UV light, moisture and dust.

100% Hand Painted and Created in my studio located in Texas USA, All artwork are authentic and personally signed in front or back of the canvas. Comes with original signed certificate of authenticity. 

We take bulk orders. You can order same paintings in bulk or different paintings in bulk. The creation time will be more than 8 weeks depending on the number of artwork and material avaibility. Please contact usfor bulk/multiple orders. 

We will notify you via email after we complete the artwork and will ship the painting only on your approval.

If we do not receive any response from you within a week. we will ship the item out to you.

All the custom artwork are created in my art studio located in Fulshear Texas USA. All my artwork are hand made and original and will not be shipped out without the artist signature in the front and back of the paintings along with original signed certificate of authenticity.

We do not create any sample artwork for any kind of custom colors/designs. All sample images are based on the art images/photos displayed in the listings on my website.

You can request us to cancel the order within 24 hours from the time of purchase.

In case of cancellation after 1 day the order was placed, we are holding charge of 15%.


In case of cancellation after 7 days and later the order was placed, we are holding charge of 50%.

In case of cancellation after the artwork was completed and sent for approval to the customer, we are holding charge of 75%.

We don't encourage change of address after receiving your order. Please check your address and reachable phone number/email while making the purchase.

All payments are made during the checkout from the same website. We do not process your artwork untill we receive your orders following the payment. 

The payment methods are available during the checkout process.

We do not accept cash/cheque payments for any online purchases.

Partial payments

  • Partial payments are accepted for custom orders: Contact us for partial payments
  • 50% of the total value need to be paid during purchase and balance 50% of the total value must be paid before shipping the item. We ship the paintings only after we receive the total purchase price. 

Note: We will not start the painting until we receive the first 50% payment. The painting will not be shipped until we receive the full payment. The orders will be cancelled if payments are not received and will hold 10% of the purchase price.

No walk-ins allowed. We are open only on appointments. Email us your order receipt with your name, phone number and we will set up an appointment for your order pickup. We will need your ID, order details during the pickup. 

Custom artwork can only be pickup after the completion email notification.

READY TO SHIP PAINTINGS

All available/Instock/ Ready to Ship paintings will be packed and shipped within 4 business days following the payment.

Yes, All available/Instock/ Ready to Ship paintings with outer frames will be shipped in 10 business days from the date of purchase. Framing needs extra time. All framed art will be shipped in wooden crate box.

STRETCHED / UNSTRETCHED / FRAMED CANVAS

You can choose the canvas options in the product listing.

Stretched canvas means that the painting comes with 1.5 inch thick wood stretcher bars that have been attached against the back of the painting.Wires installed to hang.This simply means that you are able to hang my painting on a wall once received .

Unstretched canvas is a painting that does not contain any stretcher bars on its back to support it. Artwork will be rolled and shipped in mailing tube. Once you receive your Unstretched painting you can take it to your local framing shop for to stretch or frame. I prepare all of my paintings with an additional 3 to 4 Inches on all sides for stretching.

NOTE: UNSTRETCHED OPTION is only for international customers or oversized artwork which required freight/international shipping. If you are USA customer please order stretched canvas. 

ART FRAMES

  • USA/Canada Customers can order outer FRAMES for your purchased artwork from my shop.
  • FRAMES: Wood floating frame available in black, white, gold, silver. Our wood floating frames are 2" deep and perfect for hanging your art with a trendy look. A wood floater frame will add an additional 1" in size around your whole artwork.
  • QUALITY: Professional quality material used.
  • SHIPPING TIME: Frames will be installed and shipped along with your purchased artwork. All framed artwork will be shipped in wooden crate box. Wires installed to hang.

SHIPPING DURATION/ PROCESSING TIME

  • Instock Art:

All available/Instock/ Ready to Ship paintings will be packed and shipped within 4 business days following the payment.

  • Framed Instock Art:

All available/Instock/ Ready to Ship paintings with outer frames will be shipped in 10 business days from the date of purchase. Framing needs extra time. All framed art will be shipped in wooden crate box.

  • Custom/Commission Art:

All Custom/Commission/Personalized orders will be packed and shipped within  6 weeks from the date of purchase.

Shipping to anyone in the continental United States - will arrive within 5-10 business days. We normally ship your purchase by www.fedex.com or www.ups.com shipping service.

Your paintings will be shipped following the payment.

You will be sent a tracking number through UPS, FedEx once the painting has been shipped. All orders must be signed upon delivery. 

Oversized artwork will be packed in wooden box and shipped in special truck. Will be delivered on appoinment (customers needs to provide contact number for orders larger than 40 inches)

For custom/commission orders, artworks will be sent unstretched (artwork canvas will be rolled in a mailing tube, no frames or stretcher bars included).

-For Instock ready to ship artwork- Contact me for shipping price as there are size restrictions for various countries.

-If you cannot see your country for shipping, please message me with location details for shipping cost.

 ...for more information see shipping policies

ROOM VIEWS/IMAGE COLORS

All room views are illustrative purpose only, the artwork images may not be exact to scale.

Room Views gives you an idea how the artwork looks in different wall colors , rooms and interiors with different lightings and decors.

The artwork image colors may vary slightly due to different computer monitors. (LED, LCD, browsers, display settings all matters)

ART/COLOR SUGGESTION

We approciate your questions on artwork and color suggestions. But we are not interior designers so it would be appropriate if you consult a designer to choose best artwork and colors from our collections for your interior walls. 

Please understand as an artist I love all the colors and i feel all my paintings are the best and it is hard for me to choose the best of the best for your interiors sometimes. 

ART COLORS

The paintings are created with several shades of colors. Some solid colors blend into other colors and make a beautiful new shade. All my paintings has various layers and may have textures. So sometimes its hard to notice these details and depth of the artwork in photo images. You can see this beauty only in person. 

RETURNS AND EXCHANGE

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please check our refund policy for more information...

To start a return, you can contact us at info@preethiarts.com

Contact us within 3 days of delivery,If your return is accepted. Ship items back within 7 days of delivery

We don't accept cancellations after the item is shipped.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Incase of damaged frames. We will only refund the frame cost not the cost of the artwork.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The returned item must be shipped and paid by the customer.

EMAIL SUPPORT:

Our team member will contact you regarding any questions related to artwork with in 2 days. Email communication preferred to keep track of mesages/requests/orders. Gallery visits/studio visits/store pickup based on email appointments.

STUDIO GALLERY VISIT

No walk-ins allowed. We are open only on appointments. Email/call us for studio/gallery visit appointments. Please provide us your full name,  phone number and your address for appointments.

IF YOU DONT FIND YOUR INFORMATION HERE, PLEASE DO NOTHESITATE TO CONTACT US AT -   INFO@PREETHIARTS.COM